Returns & Exchanges

We want you to be completely satisfied with your SwitchBot experience, which is why we offer a 30-day money-back guarantee for all products purchased directly from our store. If your smart home setup isn't quite right, we're here to help with easy returns and technical support.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via our website or email within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all accessories, manuals, and cables to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label or use a trackable carrier to send the item back to our designated fulfillment center.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, we will process your refund back to your original payment method within 5-7 business days.